Why Standardize Your Private Practice Standard of Care

Identifying the standards of delivery for your practice is a critical step if you are to scale up your practice. The main aspects of your practice that need to be standardized are the patient-therapist experience and the outcome of treatment. As the private practice owner, you’re really the only person who can do that for your practice.

Consultants can guide you as you do this, but they can’t tell you what your standard of care needs to be. You may want to bring one or more key executives into this process to help you as you codify and identify your ideal standards of care.

Identifying the Right Standard of Care for Your PT Practice

To give you a real example, I’ve brought my VP of Operations from Kansas, where my practices are, to Tennessee where I live so we can work on this project. I long ago assigned him responsibility for the quality of technical delivery in my practices. In essence, he’s the number one PT and he follows the clinical procedures I established long ago.

I’m having him dig into the practice to clean up any deviations from those clinical procedures. Also, the whole system has changed with the arrival of EMR systems and how treatment and results are expressed. This change must be integrated with our treatment system.

Refining, codifying and identifying the ideal standards of care in our private practice will make it much easier for him to correct the physical therapy we provide so that it fully meets our own standards.

Standardizing Care for PT Private Practice Growth

Since 2020, some people’s reactions to treatment have changed and we’ve learned that we need to handle our patients differently. There are economic challenges that now make it more challenging to get compliance with a full plan of care for an adult patient. This is one of the top five reasons that people tend not to complete their full plans of care. This legitimate problem makes it difficult to scale a practice.

If you implement standard systems for handling your patients and delivering your care, it becomes easier to scale your practice. It’s similar to the way that you know what you’re going to get when you walk into a Starbucks for a cup of coffee. That cup of coffee is going to be the same at every Starbucks you go to. If every patient in your practice is handled in the same way—the way that has been the most successful overall—then you can have your best success in scaling your practice.

Standardizing Administration for Smoother Practice Operations

After you define your technical standards, the next step is to standardize your administrative systems. This needs to be done before you write specific policies on how you want your practice to run. In this step, you can identify the standard actions that must be followed no matter what, if your practice is going to work the right way.

In my experience, Survival Strategies teaches the best administrative systems in a number of areas:

  • Hiring and retention
  • Billings and collections
  • Referral relations
  • PR and marketing
  • Overall company policy

We started with Survival Strategies by learning their Consistent Referrals Program and it really made a big difference in my practices. I hope you check it out.

About Paul Silovsky

Paul founded Rebound Physical Therapy in Topeka, Kansas in 1994. He graduated from Washburn University in 1985 and received his physical therapy degree from the University of Kansas Medical Center in 1987. Paul is driven by the desire to help others reach their goals and live active and healthy lifestyles. He is a long-time Survival Strategies client, and a member of the American Physical Therapy Association and the Kansas Physical Therapy Association. Paul and his wife Roxanne enjoy traveling, cycling, watching team sports and spending time with their three daughters and six grandchildren.