“Before I began the program with Survival I had a difficult time knowing what was being worked on – there was no tracking of productivity. Also the collections amount was stagnant – visits were increasing so we should have been collecting more but the collections amount continued to remain the same, and there was no way to divide up the various functions into different hats and there was no prediction of income.

Everything I learned has been great! The stats have been great, we now have a systematic way of working on aging and collections. I like having the program binders, they make it easy to know what to do. Now we have good prediction of what our income will be – can look at what has been promised. Also there is more money coming in door now – had a 16% increase in collections.”