The first thing to do when improving your business is to break it down into parts. For instance; do you have policies in place that are understood by the staff? Do you have qualified staff? Are they trained? Do you have your marketing in place? Your finances? What about your delivery, quality control, public relations, etc.? You want to find the exact, precise items that need improvement and go from there.
Working on improving the entire business can be overwhelming. The concept here is to find which area, if improved, would result in improving the others. For example; let’s say you want to improve obtaining new business. The first thing to do is find out what marketing or PR activities you could do that would actually generate new business – and focus on those activities. Or, let’s say that you’re getting customer complaints. Then you would have to of course improve the quality of your product or the delivery of that product. Another example could be this; let’s say that your finances are not doing well. That’s the area to focus on; are you charging what you should be charging? Are you collecting your money quickly and is your budgeting in place?
The overall message here is in order to improve anything, you must break it into its parts and find out what parts need to be improved that will benefit the others and you’ll go a long way.